Sometimes shipping take longer than it should. If your order was shipped by my USA partner by Express Mail, Priority Mail, or UPS (courier) more than 28 days ago then please . If your order was shipped by First Class Air Mail then please allow up to 8 weeks. Unfortunately if your order has been shipped by First Class Air Mail (economy) we are not able to find where it is as this class of mail does not have tracking. This is one of the major disadvantages to using economy shipping method.
I should mention that the tracking information provided for mail packages is often inaccurate. If your order has supposedly been delivered then please contact your local post office as soon as possible. My experience is that in most case these "missing" or "delivered" packages are actually sitting at the post office collecting dust. You just need to quote your tracking number and the staff should be able to help.
If you have provided the wrong or incomplete address this may cause your item to be returned to the USA, or in some case be destroyed by the post office. Not providing the business name for orders shipped to business addresses makes your address incomplete. Providing an incorrect or incomplete address voids your delivery insurance.
UPS will sometimes drop off your package at your local post office. If your UPS order has arrived and been signed for by someone you don't know then call UPS first but please check with your local post office to see if they have it. This tends to happen most frequently in regional areas where the delivery is handled by a UPS agent.